One of the most difficult challenges we face at all levels of leadership is how to plan, enter and engage in difficult conversations. Conversations play a critical role in creating a culture of accountability and professional dialogue.

Individual and organisational success are largely determined by how quickly, skillfully and effectively we speak up when it matters most.

At the heart of healthy and high-performance organisation culutre are people willing and able to hold those essential conversations.


1. Engagement

Learn protocols for raising concerns in a safe manner increases shared accountability and reduces staff turnover.

2. Teamwork

Increase the likelihood of team members addressing problems and resolving issues with colleagues.

3. Productivity

Replicate organisations that have experienced improvement in meeting productivity metrics.

Interactive Program Strategies + structures Templates + Tools


A Difficult and Essential Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.

During this workshop, we will look at how to:

  • Identify problems contributing to poor results and broken relationships
  • Keep composure when feeling angry, defensive, or intimidated.
  • Consider others’ perspectives + speak honestly and respectfully
  • Spot warning signs that indicate dialogue and safety are at risk.
  • Find common ground
  • Defuse and address when people clam up or blow up
  • Turn professional conversations into plans of action that lead to results


To achieve an accurate perception of your organisation’s current context, complete the online Culture Maturity Assessment and combine it with the Onsite Culture Evaluation for a comprehensive report on the environment in which Difficult + Essential Conversations will be embedded.
The 7 Habits of Highly Effective People®, Building High Performing Leaders, Leading with Emotional Intelligence programs.


9 November:

Welcome + Preparation email

20 November:

Face-to-face Workshop


Per participant
(Group rates available)

Registrations close 3rd November, 2023