Crucial Conversations for Mastering Dialogue® is an engaging 2 day in-person course rich with group discussion, real-time practice, and group support and coaching.
The two-day workshop involves lessons in mastering crucial conversation skills, including:
Spotting the conversations that are keeping you from what you want
Identifying your own ‘Style Under Stress’ and managing it
Staying in dialogue when you’re angry, scared or hurt
Stepping out of a conversation to notice how to make it work
Taking steps to rebuild safety and returning to dialogue
Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, both individual and organisational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships, only to sacrifice results.
At the heart of healthy and high-performance organisations are people willing and able to hold Crucial Conversations®.
A Crucial Conversation® is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.
Comprised of 10 modules, the Crucial Conversations® program will explore how to:
Identify problems contributing to poor results and broken relationships
Keep composure when feeling angry, defensive, or intimidated.
Consider others’ perspectives + speak honestly and respectfully
Rebuild safety and find and cultivate mutual purpose
Spot warning signs that indicate dialogue and safety are at risk.
Find common ground
Defuse and address when people clam up or blow up
Turn Crucial Conversations into plans of action that lead to results
Learn protocols for raising concerns in a safe manner increases shared accountability and reduces staff turnover.
Increase the likelihood of team members addressing problems and resolving issues with colleagues.
Replicate organisations that have experienced 93% improvement in meeting productivity metrics.
Strategies + structures
Templates + Tools
(Group rates available)
SUGGESTED ASSOCIATED PROGRAMS AND ASSESSMENTS:
To achieve an accurate perception of your organisation’s current context, complete the online Culture Maturity Assessment and combine it with the Onsite Culture Evaluation for a comprehensive report on the environment in which Crucial Conversations will be embedded.
The 7 Habits of Highly Effective People®, Building High Performing Leaders, Leading with Emotional Intelligence programs would also be beneficial.
LOCATIONS | DATES | REGISTRATIONS
29th Feb & 1st March, 2024
Registrations close: 8th February, 2024
17th & 18th October, 2024
Registrations close: 3rd October, 2024
29th & 30th Apr, 2024
Registrations close: 15th April, 2024
13th & 14th Jun, 2024
Registrations close: 30th May, 2024
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